Business Computer Support.
Not just another vendor, great support and a relationship that matters.
ProSupport - ONE level of service, the very best!
When you engage our team for business computer support you gain access to a wealth of knowledge and resources typically reserved for much larger organizations. Read more below to see some of the benefits of our computer service plans.
8/5 Help Desk Access
UNLIMITED ONSITE Support
UNLIMITED REMOTE Support
Off-site Cloud Backup
Network Device Monitors
DNS Web Filtering
UNLIMITED Tickets / Chats
Scheduled Bi-Weekly Visits
We charge by the user, but our support plans include all the equipment in your office. When something goes wrong, just call, live chat, or send a ticket..
Managed Routers / VPN / Switch
Cell Phone / Tablets
Supported Operating Systems
Windows Mac Linux
Our Service Levels
Next Business Day (NBD) or better response times for on-site calls and 8 x 5 HelpDesk. Often we are able to accommodate same day onsites, but they are not guaranteed.
Standard On-Site Business Hours are Monday - Friday from 9AM - 6PM. Our local Help Desk is staffed and operational during these times as well.
Same Day Onsites:
If you require a more responsive service agreement then you may add our Same Day service option which ensures we arrive onsite the same day you call.
Same day onsites are limited to our regular operating hours.
Priced per month.
24 X 7:
The ultimate level of service for the most demanding business environments. This level of service allows a list of pre-defined users to contact us around the clock for critical support needs. Great for executives and key personnel as well as those who travel often. This level also includes Same Day Onsites..
Priced per user per month using tiers.
Things that cost a little more
We WANT to hear from you, we have several methods in place to ensure your issue is handled as quickly as possible.
Ready to get started? Call today and have a help desk tomorrow!
Often we can begin your service plan the same week. Our initial visit is performed after hours or on the weekend to minimize any downtime.
During the initial visit we will load your new AV software, our monitoring software, and backup software. A physical inspection of each computer and device, and a full dust extraction.